Privacy Policy

At Pups & Cups, we collect information that helps us provide a better experience for you and your furry friends. This includes:

- **Personal Details**: Name, email address, and phone number when you make a booking or join our membership.

- **Pet Profile**: Breed, age, medical history, and vaccination records to ensure safety in our play zones.

- **Payment Information**: Processed securely through our third-party payment partners (we do not store credit card details).

- **Usage Data**: Information about how you use our website to help us improve our online experience.

Your information is used to:

- Manage and confirm your bookings for the cafe, pool, or grooming.

- Ensure the health and safety of all pets on our premises.

- Send you service updates, loyalty rewards, and community news (only if you opt-in).

- Provide a personalized experience for your dog based on their preferences.

We value your trust. We NEVER sell your data to third parties. We only share information with partners essential to our operations (like payment gateways or booking software) who follow strict security protocols.

We implement hospital-grade digital security to protect your records from unauthorized access. Your pet's vaccination status is accessible only to our trained safety staff.

For the safety of our guests and pups, our premises are under 24/7 CCTV surveillance.

Occasionally, we take photos or videos of the happy moments at Pups & Cups for social media. If you or your pup would prefer not to be captured, please let our staff know upon arrival.

You have the right to access, update, or request the deletion of your personal data at any time. For any privacy-related queries, please email us at hello@pupsncups.com.